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SAN JOSE, Calif. (AP) - Lured by the promise of a low monthly rate for unlimited domestic calls, Sherry Willis jumped at the opportunity to ditch the old phone company in favor of 8x8 Inc.'s Packet8 Internet telephone service.
The family of six — including two chatty teenagers — was so pleased with the quality and reliability of the $19.95-a-month "Freedom Unlimited" plan that Willis canceled her old phone service, which had been costing about $175 a month.
But last month, Packet8 e-mailed the Minonk, Ill., woman to say her family was on the phone for nearly 9,000 minutes, exceeding the limits of "Freedom Unlimited." The company wanted to put the Willises on a partially metered plan that would have cost about $200 a month.
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