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HONG KONG (AP) - U.S. information-technology firm Unisys Corp. says it sees expanding opportunities in China's airline industry as state-run carriers try to improve service standards to better compete with foreign rivals.
The overall product offered by Chinese airlines — including in-flight service and customer loyalty benefits — lag far behind those of overseas competitors in terms of quality, said Olivier Houri, president of global transportation at Unisys, of Blue Bell, Pennsylvania.
"The service they offer now is very basic," Houri said in a recent interview. "But with many airlines increasing access to China, this puts pressure on local carriers to raise their service standards to match those airlines, which is a major challenge."
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