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NEW YORK (AP) - It's one of those gut-wrenching moments that small business owners dread: One of your key employees says she's quitting.
You might be able to get her to change her mind, depending on how flexible you can or want to be — and how carefully and considerately you deal with her. It might be possible to reverse a decision that even the employee believes is set in stone.
When Rachel Imison, one of Lou Hoffman's vice presidents, told him she was leaving, he took steps to keep her that might seem extraordinary, offering a three-month leave of absence to give her time to think things over, and then fashioning a job that would give her a more flexible schedule.
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