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DETROIT (AP) - Domestic automakers gained ground on their foreign competitors in customer satisfaction, but a considerable gap remains, according to an annual survey of U.S. vehicle owners.
For the second consecutive year, Toyota Motor Corp.'s Toyota brand led the University of Michigan's American Customer Satisfaction Index with a record score of 87 on a scale of 100.
The industry as a whole went up one point on the scale to an average of 81, setting a record since the survey began in 1995.
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