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 NEW YORK (AP) - JetBlue Airways introduced a customer bill of rights on Tuesday that promises vouchers to fliers who experience delays, hoping the move wins back passengers after an operational meltdown damaged its brand and stock price.
Founder and chief executive David Neeleman described the crisis as "a huge bump in the road" but said JetBlue would move past it. He said he had no intention of resigning in the wake of the worst corporate mess in the airline's 7-year history. JetBlue's shares fell 66 cents, or 4.87 percent, to close at $12.90 on the Nasdaq Stock Market Tuesday.
"I think I'm uniquely qualified to deal with these issues," Neeleman said.
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