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OMAHA, Neb. (AP) - Taxpayers were given the chance to turn the tables on the Internal Revenue Service, responding to the agency's request for an audit of its services.
A forum on Thursday — one of three nationwide this year — let taxpayers complain, suggest changes and quiz the nation's top advocate for taxpayers on everything from phone menus to identity theft.
Taxpayer concerns ranged widely. One woman spoke of waiting 40 minutes on the phone for an IRS agent to help her with a simple question. A man asked why the IRS doesn't provide computer software so taxpayers can submit returns online for free.
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