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WASHINGTON (AP) - The Federal Communications Commission processes 95 percent of the citizen complaints it receives but does a poor job of tracking how it resolves them, congressional auditors reported Thursday.
The Government Accountability Office said the agency "needs to improve how it collects and analyzes data on complaints received, investigations conducted and enforcement actions taken to better manage its enforcement program."
In response, FCC Chairman Kevin Martin said "the GAO put forward valuable recommendations" and that prior to the report's release, the commission had "identified these issues and is already in the process of implementing measures to address them."
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